Shipping

Shipping - Australia

Please note that although we strive to process and ship all orders within 1-3 days, sometimes processing may take longer. Delivery times as indicated below refer to the time it takes your order to arrive once it has been processed and shipped. We assume no responsibility for delayed deliveries after the products have left the warehouse.

We use either Australia Post or courier companies depending on your location. Delivery time can be anywhere from 1 to 6 business days. It is always best to have your parcel delivered to an address where someone will be available to receive and sign for it.

Shipping costs will depend on the weight of your order.

Weight Price
up to 500g $9.90
500g up to 3kg $19.90
3kg + $29.90

Shipping - Overseas

When placing an order from overseas, please check your country’s customs regulations. Import duties, taxes and charges are not included in the item price or shipping charges. Such charges, if any, will be your responsibility.

Delivery time can be anywhere from between 10-25 business days for international orders. It is always best to have your parcel delivered to an address where someone will be available to receive and sign for it.

Shipping costs will depend on the weight of your order.

Weight Price
up to 500g $15.90
500g up to 3kg $35.00
3kg to 5kg $55.00
5kg to 10kg $85.00
10kg + Contact Us

What if my order hasn’t arrived in the estimated time?

If you’re waiting to receive your parcel and you think it should have arrived by now:

  • The delivery times listed above are from the time the parcel is dispatched, not from the time you place your order. So make sure you count the days from the dispatch date, not from the order date. Also, “business days” means Monday to Friday only , and do not include national or public holidays.
  • If you are having the parcel delivered to work, check with your colleagues and other staff members to ensure someone else hasn’t signed for it.

Done all the above and still no parcel? Email us with your order number and we’ll look into it for you.

Please note
  • Shipping costs do not include insurance, however this can be arranged at extra cost if required.
  • Delivery times are standard to delivery times between metropolitan areas of major cities, exclude time in customs (where applicable), and may be subject to delay due to causes outside of Australia Post’s control.